You can call, email, or chat with us Monday through Friday 9:30 - 6:30 PM ET!
After hour and weekend support options are included with Tier 3 & 4 agreements.
Let’s break down exactly what is included in our offerings….
Get the most out of your Dragon® Medical Practice Edition 2 speech recognition
software with our customization, integration and workflow optimization services!
Per hour support agreement with knowledge-base access. Does not include an annual support agreement.
Think of this option as simply a one-hour block of time for anything you need related to the solutions we distribute. That means that we can customize the service and apportion the time.. For example, Assist Me is perfect for simple installations paired with a short training, or advanced configuration of an installed solution.
Annual support agreement with knowledge-base access.
Don’t get wrapped up in hours of troubleshooting. Instead, sign up for a full year of dictation, transcription, and speech recognition support with us. Since our technicians handle these types of issues regularly, we can resolve them efficiently and get you back up and running. Technical problems don’t have to be big obstacles. With Support Me, you get access to a year of professional support—via email, chat, or phone—to address any errors, failures, or other breakdowns.
Includes 1 hour of personalized remote assistance in addition to 1 year of support
This level of support will give you all of the benefits of Support Me, plus one hour of personalized training, installation, and customization via our remote desktop streaming service. Enjoy one year of technical assistance, by phone or via remote session, for any errors or issues that arise, as well as access to the knowledgebase, live chat support, and the ticketing and callback feature. The ticket system is excellent for getting answers to questions that can’t be found on the knowledgebase, or that arise after normal business hours. Tickets will receive a response within 24 hours of inquiry.
Includes 4 hours of personalized remote assistance in addition to 1 year of support
This level of support gives you all the benefits of Tier One, plus four hours of personalized training, installation, and customization via our remote desktop streaming service. You can set appointments with us when it’s convenient for you. We’ll also subdivide the four hours, which is an advantage over buying multiple Assist Me packages. You can get your solutions installed and configured, learn all the ins and outs, and then get customizations that fit your needs exactly!
Includes 8 hours of personalized remote assistance in addition to 1 year of support
This level of support includes everything found in our Tier Two package, plus four more hours of installation, training, and customization, for a total of eight. These extra four hours are usually required for advanced services such as custom command development, enterprise workflow configuration, server installation and client rollout, and virtual environment integration.
Includes 8 hours of personalized on site assistance in addition to 1 year of support
Tier Four is the highest and most comprehensive level of support offered. It includes all the benefits of Tier Three—and also includes on-site installation, configuration, customization, and training for your customer and all of their support staff. This is the red carpet of service packages, for those clients who have big goals and want excellent, hands-on service and also includes on-site installation, configuration, customization and training for you and all your support staff. *Final price dependent upon travel costs.
Customization is - maximizing Dragon® Medical Practice Edition 2 settings to make the software work at top performance. Dragon® Medical Practice Edition 2 comes with many different plugins that allow it to work in wide array of software and we help you select the ones you need.
Integration is - how the software is setup for your practice. Did you know that configuring Dragon® Medical software to work with a 1 PC practice is completely different then a multi PC practice? Or that you can setup a single profile that can be used on any PC on your network? We can show you how to integrate the software to fit your practice.
Training is - sessions performed remotely using Desktop Streaming Software. This method of training reduces costs associated with travel and makes scheduling more convenient. All training sessions will be scheduled around what’s convenient for you.
Workflow optimization - is reviewing how you complete your documentation and show you ways to increase the speed and effectiveness of using speech recognition. For example, we can show you how to create advanced templates and macros; not to mention how to get the most out of your custom vocabulary.
These are just a few ways that we can make using Dragon® Medical Practice Edition 2 an easier to use and more effective tool for your practice.
Contact us today to learn more about “What We Can do For You!”