Frequently Asked Questions

1. What are your office hours?
2. Do you have a toll free number?
3. What is your address?
4. What are the directions to your office via MapQuest?
5. Can I come to your office for a demonstration?
6. What time does my order have to be placed by to ship today?
7. What payment methods do you accept?
8. Where is my order shipping from?
9. Can I pick up my order at your office?
10. What is the warranty on New Dictation/Transcription Equipment?
11. What is the warranty on Demo Dictation/Transcription Equipment?
12. What does Demo mean?
13. What is the warranty on Certified Pre-Owned Dictation/Transcription Equipment?
14. What does Certified Pre-Owned Mean?
15. What is the warranty on accessories such as foot pedals, headsets, microphones, etc.?
16. Do you repair dictation/transcription equipment?
17. Do you offer on-site service?
18. What are your labor rates for dictation/transcription repair?
19. How do I place a Service Call?
20. Do you offer Service Agreements?
21. Do you purchase working or broken equipment?
22. Can I return an item?
23. What is an RMA number?
24. Can I just send it back without contacting you?
25. What does "Order by 5 pm EDT to ship same day" mean?

Answers...

1. What are your office hours?

   8:30-5:00 PDT, Monday-Friday (Excluding Holidays).

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2. Do you have a toll free number?

   Yes, (800) 644-9525.

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3. What is your address?

   1445 Donlon Street, Suite 1, Ventura, California, 93003

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4. What are the directions to your office via MapQuest?

   Simply click on this link.

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5. Can I come to your office for a demonstration?

   Yes, to serve you better, by appointment only.  Please call (800)/(805) 644-9525.

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6. What time does my order have to be placed by to ship today?

   Orders placed before 3:00 PM PDT, Monday - Friday should ship the same business day (excluding holidays).

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7. What payment methods do you accept?

   We accept VISA, MasterCard, American Express, Discover, PayPal, Money Order, Cashier's Check and *Business/Personal Checks. We do not accept international check payments, Western Union or Money Gram.

   *Business/Personal checks must clear prior to your order shipping.

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8. Where is my order shipping from?

   Ventura, California

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9. Can I pick up my order at your office?

   Yes, to serve you better, by appointment only.  Please call (800)/(805) 644-9525.

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10. What is the warranty on New Dictation/Transcription Equipment?

    90-days parts, 90-days labor.

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11. What is the warranty on Demo Dictation/Transcription Equipment?

    90-days parts, 90-days labor.

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12. What does Demo mean?

    In most cases it means that it was used for demonstration purposes only.  Such as at a trade show or for use in our showroom.

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13. What is the warranty on Certified Pre-Owned Dictation/Transcription Equipment?

    60-days parts, 60-days labor.

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14. What does Certified Pre-Owned Mean?

    It means that it has passed a series of tests by our engineering department designating it Certified Pre-Owned.

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15. What is the warranty on accessories such as foot pedals, headsets, microphones, etc.?

    Most items come with a 90-day parts/labor warranty.

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16. Do you repair dictation/transcription equipment?

    Yes.

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17. Do you offer on-site service?

    Yes, contact us for details at (800)/(805) 644-9525.

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18. What are your labor rates for dictation/transcription repair?

    $95.00 plus parts for mail in or drop off.  Shipping/Handling charges will be added to orders that are shipped.

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19. How do I place a Service Call?

    Send an email to service@tvps.com or call (800)/(805) 644-9525.  Please indicate model, serial and detailed description of problem.

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20. Do you offer Service Agreements?

    Yes, we call them Annual Enhancement and Support Agreements. For more information please send an email to service@tvps.com or call (800)/(805) 644-9525.

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21. Do you purchase working or broken equipment?

    Yes, email a list of equipment and accessories to sales@tvps.com.  Please indicate condition of equipment if known.

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22. Can I return an item?

    Certain products may be returned within our guidelines.  Dictation recorders (analog and digital), Desktop dictation/transcription and dictation/transcription accessories are the only items available for return. No other product will be approved for return. "Demo" and "Pre-owned" products are not returnable. No product return will be accepted without an RMA (Return Materials Authorization) number. Any package received without an RMA may be refused and may be subjected to a 15% restocking fee. No products are accepted for return after 30 days from original order ship date. All items must be returned new in the original packaging. Any product received damaged, incomplete or not in new condition will be subjected to a minimum of a 15% restocking fee. Percentage of restocking fee may vary depending on condition of return. 

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23. What is an RMA number?

    Return Merchandise Authorization.  Required for any shipment to be accepted by our shipping department.  Only way to get a RMA is to call our office at (800)/(805) 644-9525.

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24. Can I just send it back without contacting you?

    To ensure refunds are properly issued for returned items we do not accept product returns without a RMA. Products returned without authorization may be refused and shipped back to you at your cost.

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25. What does "Order by 5 pm EDT to ship same day" mean?

    All orders placed before 5:00 pm Eastern Daylight Time will ship from our warehouse the same day during normal business hours.

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